ForwardingWeb is part of the SpecialistWeb Network, a network of search engines and specialized sites which is owned and operated by Specialist Web Corporation. We provide a range of redirection services for domain and web site owners.

What features does your service offer?

Click here to see the range of features included with ForwardingWeb accounts.

Where are your servers located?

Our Network Data Center is located in Colorado, USA. in a building having multiple redundant OC-48 connections to the Internet. Our connectivity comes from four of the largest tier-1 backbones in existence (including GTE, Sprint, and Cable & Wireless).

The facility itself is a secure, air-conditioned, static electricity controlled environment. All servers are housed in secure racks behind 2 locked doors and full security system. They are protected by surge suppression and power management systems to ensure uninterrupted server operations.

A professional team monitors the network 24/7/365 to guarantee smooth and uninterrupted operation of your site.

How do I use my account?

Please visit our Tutorial for detailed instructions.

What ad formats can I choose?

ForwardingWeb’s free URL Forwarding service covers its costs by displaying one advertising banner on its members' pages. Advertising revenue covers the substantial financial costs of providing this free service.

Members may choose from 10 ad formats:

NavBar Footer puts a navigation bar at the bottom of your screen.
NavBar Header puts a navigation bar at the top of your screen.
Ad Frame Footer puts an ad in a frame at the bottom of your screen.
Ad Frame Header puts an ad in a frame at the top of your screen.
Delay Page puts an ad on a page of its own which forwards to your site after a few seconds.
Inline is the least intrusive ad format. This option allows you to add our banner code to your Home Page directly. This way there are no frames, popups or delay pages. You can build the ad banner into your page so that it looks like your own ad. Here is the HTML code:
 <A HREF=http://www.specialistweb.com/cgi-bin/directory/click.cgi?x-factor=1 TARGET=_blank> <IMG SRC=http://www.specialistweb.com/cgi-bin/directory/bms.cgi?group=&x-factor=1 border=0></A> 

If you choose this option, please make sure you add the code promptly, because our robot checks Member Accounts every 7 days and will suspend accounts where the code is not found.
Popup puts an ad in a small popup window.
Whois Right adds a domain search box to the right of your screen.
Whois Left adds a domain search box to the right of your screen.
Ad-Free is an optional upgrade which removes all ads from your account. Click here to order.

Can I buy extra features?

Yes, you can purchase the following upgrades at any time:

Ad-Free Forwarding is an optional upgrade which removes all ads from your account.
Unlimited Email Forwarding redirects all mail sent to your domain (anything@yourdomain.com) to any other email box you choose, such as your ISP mailbox.
POP Mailbox gives you one catch all email POP mailbox for your domain. All mail sent to your domain (anything@yourdomain.com) will be sent to this Mailbox.

How do I order these Upgrades?

Click here to order Ad-Free Forwarding, or click here to order email services.

If I order Unlimited Email Forwarding, what are my email settings?

Our Unlimited Email Forwarding upgrade redirects all mail sent to your domain (anything@yourdomain.com) to any other email box you choose, such as your ISP mailbox.

If you have ordered this upgrade, there's nothing more you need to do - this will have been set up for you automatically and all email to your domain will be forwarded to the destination email address you have chosen. You can change this destination address at any time by sending a request us at: upgrades@specialistweb.com.

If I order a POP Mailbox, what are my email settings?

Our POP Mailbox upgrade gives you one catch all email POP mailbox for your domain. All mail sent to your domain (anything@yourdomain.com) will be sent to this Mailbox.

If you have ordered this upgrade, your SMTP/POP3 mail server is mail.yourdomain.com. Use your username and password to send or receive mail from this Mailbox.

Can I order more than one POP Mailbox?

We don’t support multiple mailboxes because we are a low-cost service.

If you need more than one mailbox, and you have more money to spend, you should probably consider commercial web hosting. We recommend that you visit HostIndex.com, the web's largest hosting directory which includes detailed information and comparisons of 2,000+ web hosts.

Do you accept payment by any means other than credit card?

Yes, we also accept payment by bank transfer, bank check or cashier's check. Please contact our Customer Service Team for instructions if you want to pay by any of these methods.

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Why have I been charged in Australian dollars when you advertise in US dollars?

We're based in Australia so all of our services are priced in Australian dollars.
We also list prices in US dollars for the convenience of our international customers. If you place an order, your credit card company will convert the hosting fee into your currency automatically.

Click here if you want to convert these rates to another currency or check current rates.

I can't connect to your secure server.

If you are using a Version 3 or earlier browser, your security certificate has probably expired. This problem is very easy to fix. Click here to go through a 2 minute update process. You will only need to update your certificate once to access most secure servers on the internet.

My forwarding isn't working.

There can be many reasons why forwarding isn't working, however some of the most common include:

Your forwarding was only set up recently. It can take up to 72 hours for the Internet to recognize these types of domain changes.
If your domain was registered at RegistryWeb, you need to set it up for forwarding. Click here if you haven't done this yet.
If your domain was registered somewhere else, you will need to contact your Domain Registry and change the Address Record (they may call it the A-record or DNS-A) to our IP address (206.168.98.233).
Your Destination URL (where you want your domain redirected to) is wrong. This URL must be entered as a full browser path. Eg: http://www.destination.com/site/page.html. Some of our members also have problems because they enter their domain name as their Destination URL, which sends the system into a "loop".
Your Destination URL isn't working. Often, problems with URL Forwarding are caused by problems at the Destination URL, not by the Forwarding itself.
If you selected Inline Banners for your site, but haven't added the banner code to your home page, your account may have been suspended. You will need to contact us for instructions to fix this.

Please contact our Customer Service Team if you need help.

There are banners on my site.

If you choose free forwarding, we pay for this service by displaying one advertising banner or NavBar on our members' home pages. Advertising revenue covers the substantial financial costs of providing a FREE URL Forwarding service. If you wish, you can upgrade to Ad-free Forwarding at any time.

I need more information. Who do I contact?

Our Customer Service Team will be happy to provide you with further information or assistance. You can email them at forwardingweb@specialistweb.com or use our Contact Form.

We have Customer Service staff located around the world to answer your queries 24 hours a day. This means it is not practical to provide telephone support. It also enables us to provide fast and efficient responses to our customers by email whilst maintaining our low pricing.

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